International Orders

We will happily ship orders to the far reaches of the planet, including Australia, Canada, UK, Europe, South America, Asia & the USA.

Products can be ordered simply by adding items to the cart and following the checkout process.

Pricing, Tax & Currency

Select the International Store using the dropdown at the top right of our site (or on mobile click on the at the top of your screen, then change from New Zealand to International using the dropdown).  Prices on the International Store can be viewed in the currency of your choice (select at top right of screen) and exclude New Zealand GST (Government Service Tax).  International orders are exempt from GST.  Some countries have import duties and taxes which are not covered by our freight service.  You will need to enquire about these in your country.

Note that all orders charged to a credit card are charged in New Zealand dollars.  Currency exchange rates are updated on our site once per day from the European Central Bank.  Credit card companies may charge additional fees for currency conversion.

Payment

Payment is accepted via Visa or Mastercard.

Order Process

Provided items are in stock, orders are shipped once payment has been received.  You will be sent an email at each step of the order process to keep you updated and let you know when the items have been shipped.  Tracking numbers (if applicable) will be sent with your Shipment Notification email.

If you have any questions about your order or the order process please contact us.

Returns & Refund Policy

Standard items in as new condition may be returned for credit of the original purchase price, excluding freight, within 2 weeks of invoice date.  Items returned after 2 weeks but less than 3 months from invoice date may be returned for a credit of the purchase price minus a 20% re-stocking fee and freight.  Items returned more than 3 months from date of invoice or custom manufactured parts cannot be returned for credit.

Cancellation Policy

For standard items orders may be cancelled prior to shipment of product.  Orders for custom parts can be cancelled any time up to manufacture.  To cancel an order please email us.

Shipping & Delivery

To view an estimate of shipping costs, add all items to your cart then enter your destination when viewing the shopping cart.  See below pricing for shipping smaller orders (A5 courier bag) internationally (all international shipping prices exclude NZ GST).  Most of our products will fit inside an A5 courier bag.  Options available, shipping time & price are shown in the cart prior to purchase.

Note: international shipping prices are higher than usual due to courier surcharges linked to the COVID-19 pandemic.  Also expect large delays for international parcels.

Currently a tracked mail service is only available for Australia.  If you would like to purchase larger items (e.g. crown steerers, forks) for shipping with a Fedex International tracked service please contact us for a shipping quote.  Rates are reasonable but not yet loaded into our website.  We are working on this.

Australia Delivery Options:

Service A5 Courier Bag

ETA (working days)


Australia eParcel Tracked Service*


NZ$18.25


3 to 8

USA Delivery Options:

Service A5 Courier Bag

ETA (working days)


Tracked ePost**


[NOT CURRENTLY AVAILABLE]***


8 to 10


International Air Untracked**


NZ$29.75


8 to 10

Europe/UK/Canada

Service A5 Courier Bag

ETA (working days)


International Air Untracked**


NZ$29.50


8 to 10


Tracked Courier


Please contact us for a shipping quote.
Prices start from NZ$40 and depend on parcel size & destination.

Asia

Service A5 Courier Bag

ETA (working days)


International Air Untracked**


NZ$25.50


8 to 10


Tracked Courier


Please contact us for a shipping quote.
Prices start from NZ$40 and depend on parcel size & destination.

South Pacific

Service A5 Courier Bag

ETA (working days)


International Air Untracked**


NZ$21


8 to 10


Tracked Courier


Please contact us for a shipping quote.
Prices start from NZ$40 and depend on parcel size & destination.

Rest of World

Service A5 Courier Bag

ETA (working days)


International Air Untracked**


NZ$31


8 to 10


Tracked Courier


Please contact us for a shipping quote.
Prices start from NZ$40 and depend on parcel size & destination.


*Limited liability up to NZ$1,100 for loss or damage
**Limited liability up to NZ$250 for loss or damage
***Tracked option not currently available to the USA.
♦Expect large delays due to disruption from COVID-19.